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Select one of the questions to expand the answer. If you encounter a problem that is not found here, we recommend that you contact us using the contact form. An operator will answer you within 1-2 working days.

If you completed the questionnaire on the website and made the payment successfully, it means that your diet has been generated. The diet can be accessed on the website or it will be sent in staggered days, daily, by email and/or by SMS to the email address and/or phone number mentioned in the order.

If you have forgotten your access password, you can reset it by accessing the Reset Password section at the bottom of the site.

When generating a diet, your answers to the questionnaire on the website are taken into account. If the diet contains a food that you do not tolerate, it was most likely mentioned to be included in the food plan. In this situation, we recommend that you replace it with another, provided that it is equivalent.

Notifications are sent by email and/or SMS to the dates mentioned in the order. First of all, please make sure that you have activated the notifications here. We recommend that you contact us using the contact form on the website.

To update your billing data, including your email address and phone number, access this page. Notifications will be sent to you with the new dates.

If you do not receive notifications or cannot access your account, you have most likely filled in one of these fields incorrectly. In this case, we recommend that you contact us using the contact form on the website.